⭐ Watch List
Modern ITSM That Moves
at the Speed of DevOps
ReleaseTEAM helps IT and engineering organizations modernize service management with Jira Service Management — replacing legacy ticketing platforms, enabling high-velocity incident response, and aligning IT delivery with software development workflows.
From Legacy Ticketing
to High-Velocity ITSM
Jira Service Management Implementation
Full JSM deployment — service desk design, portal configuration, SLA policies, automation rules, approval workflows, and team training. We configure it for how your organization actually works.
ServiceNow → JSM Migration
Complete migration of incident records, change requests, problem management, and knowledge base articles from ServiceNow to Jira Service Management — with full data integrity validation.
Incident Management Modernization
Design and implement high-velocity incident management workflows with on-call routing, escalation policies, post-incident reviews, and DORA incident metrics tracking built in from day one.
Government & Public Sector ITSM
FedRAMP-aligned JSM deployments for state, local, and federal agencies. We bring proven experience from engagements with the Colorado Secretary of State and other government partners.
Conversational Ticketing & Virtual Agents
Configure JSM virtual agents and conversational ticketing via Slack or Teams — enabling employees to log, track, and resolve requests without ever leaving their workflow tools.
JSM Support & Advisory
Ongoing JSM consulting, configuration tuning, Atlassian Intelligence enablement, license optimization, and strategic advisory for teams managing a growing ITSM footprint.
Government Agency-Wide
DevOps Made Real
The Colorado Secretary of State needed to consolidate fragmented legacy tools and manual processes into a single, modern ITSM platform — while maintaining compliance with state security requirements and serving a statewide user base including election officials.
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Legacy Tool Consolidation
Multiple disconnected ticketing and project tracking systems replaced with a unified JSM environment.
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DevSecOps Principles Applied
Fast flow, continuous feedback, and high-trust delivery practices embedded in ITSM workflows from the start.
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Enterprise-Scale Government Rollout
Phased deployment across agency divisions with training, documentation, and ongoing advisory support.
Colorado CDOS — ITSM transformation scope
Evaluating JSM vs. ServiceNow?
Our team has migrated organizations from ServiceNow to JSM — and can provide a structured, honest comparison of both platforms against your specific requirements.
What ITSM Leaders Say
ReleaseTEAM showed their integrity and flexibility while supporting our deployment. They were honest with their assessments and remained flexible when business obstacles beyond our control caused delays in strategic direction.Rich Schliep CTO, Colorado Department of State
ReleaseTEAM is very responsive. Within minutes I have a response and within the week I get a detailed answer for what I need. It speaks volumes. They make my job easier.Chris O'Brien Business Systems Manager
Modernize Your IT Service
Management Platform
Whether you're replacing ServiceNow, expanding JSM, or starting fresh with modern ITSM — ReleaseTEAM has delivered it for organizations at every scale.